OUTSOURCE TECHNICAL SUPPORT SEVICES
At Exalt BPO technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering.The IT Help Desk has expanded to the integrated Service Desk. Exalt BPO has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.
Exalt bpo's Technical Support Services
The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.
IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of technical support has expanded to include telesales – both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services.
Technical Support Service – A strategic differentiator
In a world of intense competition, products are often “me-too.” Outsourcing technical support enables a company to differentiate its product offering with superior technical support. Higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.
Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here’s where technical support can create a strategic advantage for your product.